Last updated: October 7, 2026
At Artreon, we want you to be delighted with the artwork and products you receive. Many of our products are made to order especially for you, so our return and refund policy differs from that of retailers selling pre-stocked products.
Please read this policy carefully before placing your order.
1. Damaged, Defective or Incorrect Products
If your order arrives damaged, has a manufacturing or printing defect, or you receive an incorrect product, please contact us within 14 days at contact@artreon.com.
To help us resolve the issue, please provide:
- Your order number
- A brief description of the problem
- Clear photographs showing the issue
- A photograph of the packaging, where relevant
Once we have reviewed the information, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
Please do not return a damaged or defective product unless we specifically ask you to do so.
2. Made-to-Order Products and Change-of-Mind Returns
Artreon products are produced specifically after you place your order. For this reason, we do not accept returns or provide refunds for change of mind, buyer’s remorse or personal preference once an order has entered production, except where required by applicable law.
We encourage you to review the product description, dimensions, colours, design and other available information carefully before completing your purchase.
3. Ordering the Wrong Size, Colour or Product
Please check your order carefully before completing checkout. Because products are made to order, we generally cannot offer refunds or free replacements if you accidentally order the wrong size, colour, design, product or other available variation.
If you realise that you have made a mistake immediately after placing your order, please contact us at contact@artreon.com as soon as possible. If production has not yet started, we will try to help. However, we cannot guarantee that an order can be changed or cancelled once it has been submitted for production.
4. Order Cancellations
If you wish to cancel an order, please contact us immediately. We will do our best but do not guarantee cancellation.
Because our products can enter production shortly after an order is placed, cancellation may not be possible once production has begun. If we are able to cancel the order before production begins, we will confirm the cancellation and any applicable refund.
5. Minor Colour Variations
Colours displayed on computer monitors, smartphones and tablets can vary because of differences in screen settings, brightness, display technology and colour calibration. There may also be minor differences between colours displayed digitally and colours reproduced on physical materials such as canvas, paper, fabric or ceramic products.
Reasonable colour variations of this nature are not normally considered manufacturing defects.
6. Minor Differences in Product Appearance
Product images and mockups are intended to provide an accurate representation of the finished product.
However, minor differences may occur because of manufacturing processes, product dimensions, print placement or the material being printed. Minor variations that do not materially affect the quality or intended appearance of the product are not normally considered defects.
7. Lost or Undelivered Orders
If your tracking information indicates a delivery problem, or your order has not arrived within a reasonable period after the estimated delivery date, please contact us at contact@artreon.com. We will review the available tracking and order information and assist you in determining the appropriate next steps.
Please ensure that your shipping address is complete and accurate when placing your order. Artreon cannot refund or give a free replacement when an order is not delivered because an incorrect or incomplete address was provided by the customer, except where required by applicable law.
8. Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbours, building reception or other places where the carrier may have left the package.
You may also contact the shipping carrier directly for additional delivery information. If you still cannot locate your order, please contact us. We will assist wherever reasonably possible.
9. Refund Processing
If a refund is approved, it will normally be issued to the original payment method used for the purchase.
After a refund has been processed, your bank, card issuer or payment provider may require additional time before the funds appear in your account. Processing times vary between financial institutions and payment providers.
10. Orders Purchased Through Etsy
If you purchase an Artreon product through our KalartyVibes Etsy shop, your transaction is processed through Etsy.
Refunds, cancellations, returns and other order-related matters for purchases completed through Etsy are subject to the applicable Etsy listing policies, Etsy’s platform policies and relevant consumer protection laws.
If you discover a product on Artreon but would prefer to purchase it through Etsy, please contact us. Where possible, we may be able to make the product available for purchase through our Etsy shop.
11. Your Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any consumer rights or remedies that cannot lawfully be excluded under the laws applicable to your purchase.
12. Contact Us
If there is a problem with your order, please contact us. We want genuine product or delivery problems to be handled fairly and efficiently.
Email: contact@artreon.com
When contacting us about an existing order, please include your order number and any relevant photographs or information so that we can assist you as quickly as possible. You can also use our Contact Us form.
